Your Words Are Important
1. Eliminate the grunts: Um and Ah and Uh!
Be comfortable with the silence and resume speaking when the thought is there. People who use "um" to illustrate their thought process may appear less sure and less knowledgeable.
2. Sorta, kinda, shoulda - what?
These words make you sound unsure of your ideas. Casual language sounds unprofessional and sends the wrong message.
3. Avoid absolutes.
When you use absolutes, you are asking to be proved wrong. Substitute often for always and rarely for never. Use absolutes sparingly.
